Returns & exchanges
Frequently asked questions
You can return any unwanted items free of charge within 35 days for a refund or replacement. We are only able to offer a replacement if the item is in stock. We are unable to exchange products.
We are offering an extended returns policy on Christmas gifts purchased online from 1st October 2024 up until the 31st of January 2025. To return under this policy, you’ll need to retain the order number and return any unwanted items, in their original condition and unused, please see the below FAQs for information on how to return items. Normal exclusions apply. Refunds will be processed to the original method of payment.
Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.
Unless faulty, medicines, food, personalised gifts or cosmetic products which have been opened cannot be refunded or exchanged.
Any Boots Advantage Card points collected against a refunded item will be removed in accordance with the Advantage Card terms and conditions.
Online Orders:
We are offering an extended returns policy on Christmas gifts purchased online from 1st October 2024 up until the 31st of January 2025. To return under this policy, you’ll need to retain the order number and return any unwanted items, in their original condition and unused. Normal exclusions apply. Refunds will be processed to the original method of payment.
In-Store Purchases:
To make returning gifts easier, we are accepting returns in our stores that are open on Boxing Day. For purchases made from 1st October we will offer a refund or exchange until Friday 31st January 2025 where an original receipt is presented. Where a gift receipt is presented, we will offer an exchange or credit onto a Boots Gift Card at the current selling price up to Friday 31st January.
There are two ways you can return an item purchased from boots.ie.
1. Return to your local store
Take the item(s) and order number, located on your confirmation email, to your local store. A store colleague will request to see your email so remember to bring it with you. We’ll refund the amount back to the original payment method in line with our refund policy and you will receive a refund email confirming your return.
2. Return free by post
Download and complete the boots.ie returns form. Cut out the returns label at the bottom of the return form, place the Boots returns address on the front of the parcel and complete the sender’s details and attach it to the back of the parcel.
Include the rest of the completed form in the parcel with the items you are returning.
Take the package to your local post office and ask for proof of postage. You will receive a refund email once we have processed the return.
You can return your item(s) to any store in the Republic of Ireland. Simply take the item(s) and your receipt and you’ll be offered a refund in line with our returns policy.
In store orders can only be returned to a Boots store.
Remember to bring your till receipt and email confirmation to the store alongside the item(s) you want to return. We will process the return and offer a refund or a replacement dependent on the item(s).
If you returned an item(s) via. post and are registered on boots.ie, updates will be visible in the relevant section of your ‘order history’ page. You will also receive a confirmation email once the return has been processed.
Your order status may be one of the following:
• Refund actioned – Your refund is complete. Please allow up to 14 days for credit to appear in your bank account. If we are out of stock for an item you requested a replacement for you will receive an email to confirm this
• Replacement actioned – You replacement order has been created and you’ll receive an email to confirm this. Once the item is despatched you will receive another email update
• Failed return – There has been an issue with the return. You would have received an email requesting you to contact our Customer Care team to process the return
If you purchased your item(s) in store and returned your items to store you will be unable to track the return. Retain your refund receipt and please allow up to 14 days for credit to appear in your bank account.
If you’ve requested a refund we’ll credit the account you used for the original order, please allow up to 14 days for the credit to appear in your account.
We’re unable to provide a cash refund if you purchased your item(s) using a Boots Advantage Card. Instead your card will be credited with the appropriate number of points. Please allow up to 14 days for the points to appear in your account.
Never place Waste Electrical and Electronic Equipment (WEEE) and waste batteries in your waste disposal or recycling bins.
When you buy a new electrical (mains or battery) product from Boots you can return a similar unwanted product to us for recycling free of charge within 30 days of the purchase. You can do this in a number of different ways:
• By calling our freephone number 1 800 411 070 so we can arrange for a pre-paid label to be sent to you. The product can then be returned to us free of charge. We can also arrange a collection if that’s more convenient
• You can bring the product into one of our Boots shops. You’ll need to take with you your unwanted product and the paperwork that was in the order of your new product
If you prefer, you can also take the product to your local civic waste collection facility.
The money back guarantee is on Boots brand nappies only. If you’re not 100% happy with your purchase within 14 days we will give you a full refund (available on all Boots brand nappies).
To claim your refund, please return your product to any Boots store with your original till receipt or online invoice (photocopies will not be accepted). Boots Advantage Card points collected on the nappies will be deducted from your Advantage Card account. This does not affect your statutory rights.
Boots reserves the right to remove this offer without notice.
Data protection: Boots will not pass on personal details to third parties and your information will only be used for refunding purposes. The refund given will be for the price on the receipt at the time of purchase in any Boots store or at boots.ie.
Please contact Boots Customer Care if you have any enquiries. Local call charges apply.
The money back guarantee is open to all Republic of Ireland residents and effective as of 24 June 2015. This does not affect your statutory rights.
The money back guarantee is on Boots brand baby skincare and cotton wool only. If you are not 100% happy with your purchase within 14 days we will give you a full refund (available on all Boots brand baby skincare and cotton wool).
To claim your refund please return your product to any Boots store with your original till receipt or online invoice (no photocopies will be accepted). Boots Advantage Card points collected will be deducted from your Advantage Card account. This does not affect your statutory rights. Boots reserves the right to remove this offer without notice.
Data protection: Boots will not pass on personal details to third parties and your information will only be used for refunding purposes. The refund given will be for the price on the receipt at the time of purchase in any Boots store or at boots.ie.
Please contact Boots Customer Care if you have any enquiries. Local call charges apply.
The money back guarantee is open to all Republic of Ireland residents and effective as of 22 July 2015. This does not affect your statutory rights.
If you are unable to collect your parcel due to a cancelled flight - don't worry! Your Boots parcel will be returned to our warehouse if it is not collected within a 7 day period. Once the item is received back at our warehouse, the refund will be processed.
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. All returns are evaluated before being processed. Unless faulty, medicines, food, personalised gifts or cosmetics products which have been opened cannot be refunded or exchanged.
Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.
Any Boots Advantage Card points earned against items you return for a refund will be removed in accordance with the Boots Advantage Card terms & conditions.
This does not affect your statutory rights.
Click here to view our returns policy.
