Accessibility
At Boots, we are committed to customer inclusion. We want the experience of shopping with us online to be as positive and straightforward as possible.
Adapting your computer to meet your needs
AbilityNet’s My Computer My Way has advice on adjusting your device’s settings. For example, you can change the text size, change the site colour or read the site aloud using your computer’s accessibility features.
Known problems with this site’s accessibility
We are aware of several accessibility issues with this site. We are working to fix them as soon as possible.
These issues might affect you:
- Videos don’t always have audio description, captions or transcripts
- Repeated blocks of content such as the main navigation can’t be skipped using the keyboard
- Headings don’t always follow a hierarchical structure
- Some images don’t have appropriate alternative text
- Some buttons and links aren’t labelled
- Some buttons and links aren’t keyboard operable
- Not all moving content can be paused or stopped
- Changes to content aren’t always announced by screen readers
- The order in which keyboard focus moves between items doesn’t always make sense
- Some appointment booking sessions time out without warning
- Error messages aren’t always descriptive
- Keyboard focus isn’t consistently visible
- Some user interface controls have poor colour contrast
- Some content is difficult to read when resized
- We are:
What we're doing to improve accessibility
- Reviewing the results of our external accessibility audit and are taking action to address the issues found
- Delivering accessibility training sessions for staff, providing support and guidance, and communicating accessibility best practice via internal communication channels
- Running empathy sessions to help colleagues better understand the needs of disabled and older customers
- Seeking to conduct user research with disabled people
Report accessibility problems with this website
If you experience problems using this website, please contact us by calling 0345 609 0055 or email Boots.CustomerCare_Team@boots.co.uk
Please tell us:
- The title of the page where you found the problem
- What the problem is
- What computer and software you use
Preparation of this accessibility statement
This statement was prepared on 19th March 2024. It was last updated on 30th January 2025.
